Benglawin's Privacy Policy — Your Data Is Protected

Welcome to benglawin. This Privacy Policy has been written in Bengali for millions of users across Bangladesh, so everyone can clearly understand how their data is being used.

Benglawin believes your personal data belongs entirely to you. We only collect information necessary to provide our services, and we store it with the highest level of security. By using our platform, you agree to the terms of this Privacy Policy.

This policy applies to benglawin's website, mobile app, and all related services. We comply with applicable international data protection laws and ensure your information is used responsibly.

Benglawin only collects data that is necessary to operate and improve our services. We do not gather excessive or irrelevant information.

Benglawin does not collect any information beyond this. We will never ask for your bank password, credit card PIN, or any other sensitive financial credentials.

Benglawin uses the data it collects for specific, defined purposes. Every piece of information has a clear reason behind it, and we are fully transparent about that with you.

• Account Management: To create, verify, and maintain your benglawin account.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To resolve your questions and complaints promptly.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Promotional Communications: To keep you informed about bonuses and offers, with your consent.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: Anonymous statistical analysis to help us improve your experience.

Benglawin never sells your personal data. In certain limited cases, some information may be shared with third parties solely to operate our services.

• Payment Providers: Only the data necessary to process transactions with bKash, Nagad, Rocket, and Upay.
• KYC Service Provider: With registered and trusted third parties for identity verification purposes.
• Law Enforcement: By court order or regulatory directive, where legally required.
• Anti-Fraud Services: Sharing anonymised or encrypted data to assist with fraud prevention.

Outside of the cases above, benglawin does not share your data with anyone. All our third-party partners operate under strict confidentiality agreements.

Benglawin stores your data on secure, encrypted servers. These servers are protected by industry-standard security measures and monitored around the clock.

• Account Information: For the duration of the account and 5 years after closure (as required by law).
• Transaction History: Up to 7 years (in accordance with anti-money laundering laws).
• KYC Documents: For up to 5 years after account closure.
• Customer Support Chat: For up to 2 years.
• Browsing & Technical Data: Up to 1 year.

Once the retention period expires, your data is securely deleted or anonymised. You may also request early deletion before the period ends, though data that is legally required to be retained may not be removable.

Benglawin uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: These cannot be disabled — they are required to maintain your login session and keep your account secure.
• Performance Cookies: Used for site loading speed and usage statistics — you may turn this off.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: For anonymous usage analytics — consent can be withdrawn at any time.

When you first visit the site, a cookie consent notice will appear. You can accept or decline cookies based on your preferences. You can also manage cookies at any time through your browser settings.

Every benglawin user has specific rights over their own data. Know these rights and use them whenever needed.

Benglawin is strictly prohibited for anyone under 18. We never knowingly collect data from minors or allow them to open an account.

• Date of birth verification is mandatory at the time of registration.
• In suspicious cases, age must be verified with KYC documents.
• If a user is confirmed to be a minor, their account will be closed immediately.
• Any data collected from a minor will be deleted immediately.

Benglawin uses industry-standard technology and practices to protect your data. Our security measures are continuously updated and improved.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• 24/7 Monitoring: Our security team monitors systems around the clock.
• Regular Audits: Third-party experts conduct regular security audits.
• Data Backup: Your data is backed up across multiple secure locations.
• Staff Training: All benglawin staff are trained in data protection.

In the event of a security breach, benglawin will notify affected users within 72 hours as required by law and take immediate remedial action.

Benglawin may update this Privacy Policy from time to time. We will notify you before any significant changes are made.

• A notice will be published on the website's homepage.
• Notifications will be sent to your registered email address.
• You will be notified at least 7 days before any changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of benglawin after any changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, please request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. benglawin's data protection team responds in Bengali.